999cb's Privacy Policy
Your personal information is very important to us. This policy explains how we collect, use, and keep your data secure through SSL encryption.
1. Introduction
999cb ("we", "us", or "the platform") provides a safe and reliable online gaming environment for players in Bangladesh. This Privacy Policy ("Policy") explains how we collect personal information from users of our website, how that information is used, and how we ensure its confidentiality and security.
By using 999cb's services, you agree to the terms of this Policy. This Policy is an integral part of the Terms and Conditions. We encourage you to read this Policy carefully.
This Privacy Policy applies only to 999cb's own platform and services. We are not responsible for the privacy practices of third-party websites or services.
2. What Information We Collect
999cb collects certain types of information to operate its services properly and provide users with the best experience. This information falls into two main categories:
2.1 Information You Provide Directly
When you create or log in to an account on 999cb, manage your account, or contact our support team, we may collect the following information:
- Name, email address, and phone number
- Date of birth (for age verification — only those aged 21 or above are eligible to play)
- Mobile financial service numbers (bKash, Nagad, or Rocket — required for transactions)
- Identity verification documents (such as a national ID card — where applicable)
- Information provided when contacting our support team
2.2 Automatically Collected Information
When you visit the 999cb website or use our services, the following information may be collected automatically:
- IP address and device type
- Browser type and version
- Operating system information
- Pages visited, click patterns, and session duration
- Referral URL (the page you came from)
- Information collected via cookies and similar tracking technologies (see Section 5 for details)
3. How We Use Your Information
999cb uses collected information only for the following legitimate purposes:
- Account management: To create, verify, and keep your account secure.
- Transaction processing: To safely process deposits and withdrawals via bKash, Nagad, and Rocket.
- Customer support: To quickly resolve any issues or questions you have. Our support team is available 24/7 via live chat and email ([email protected]).
- Platform improvement: To analyse website performance and further improve the user experience.
- Security: To prevent fraud, block unauthorised access, and maintain the integrity of the platform.
- Legal compliance: To retain information necessary to comply with applicable laws and regulations.
- Relevant communications: To send you important notices related to your account, such as bonus or transaction updates.
We will never use your information beyond the purposes listed above, and we will not sell it to third parties without your consent.
4. When We Share Information with Others
999cb does not sell your personal information to third parties. In the following limited circumstances, certain information may be shared with specific partners:
4.1 Payment Processors
The minimum information required to process transactions via bKash, Nagad, and Rocket is shared with these service providers. Such sharing is also governed by each payment provider's own privacy policy.
4.2 Technology Service Providers
Limited information may be provided to trusted technology partners to keep our website running and maintain service quality. They may only use this information in accordance with 999cb's instructions and may not use it for their own purposes.
4.3 Legal Obligations
If disclosure of information is required by a court order, legal process, or a lawful request from a government authority, 999cb will be obliged to provide that information in accordance with applicable law.
4.4 Business Changes
In the event of a business restructuring, merger, or acquisition, user information may be transferred to the new entity. In such cases, we will notify you in advance and the same standards set out in this Policy will be maintained.
5. Cookies and Similar Technologies
The 999cb website uses cookies and similar tracking technologies. Cookies are small text files that your browser stores on your device.
5.1 Types of Cookies
- Essential cookies: Required for the basic functioning of the website. They keep login sessions active and ensure security. Without these cookies, the website will not work properly.
- Functional cookies: Help remember your preferences and settings, such as language selection or layout preferences.
- Analytical cookies: Collect anonymous information about website usage, which helps us improve our services.
5.2 Cookie Controls
You can control or disable cookies through your browser settings. However, disabling essential cookies may cause some 999cb services to not function properly.
6. How Your Information Is Kept Secure
999cb follows industry-standard security measures to protect your personal information. Our security framework includes:
- SSL/TLS encryption: Every data transfer between your browser and our servers is protected by SSL encryption.
- Data encryption: Stored sensitive information is kept in an encrypted state, protecting it from unauthorised access.
- Access controls: Only authorised staff can view user information where necessary, and this access is strictly controlled.
- Security monitoring: Any unusual activity is detected immediately through continuous security monitoring systems.
- Regular security reviews: Our security measures are reviewed and updated on a regular basis.
- Fair play system: Technical measures are maintained to ensure the fairness of gaming outcomes.
Important: No method of data transmission over the internet is 100% secure. While we strive for the highest level of protection, we cannot guarantee complete security. Keep your password private and contact us if you notice anything suspicious.
7. How Long Information Is Retained
999cb retains your personal information only for as long as necessary. The following factors are considered when determining the retention period:
- Active accounts: All relevant information is retained for as long as your account remains active.
- Closed accounts: After an account is closed, certain information may be retained for a specified period to meet legal and regulatory requirements.
- Financial transaction records: Transaction data may need to be retained for an extended period in accordance with financial regulatory rules.
- Customer support communications: Communication history is kept for a reasonable period to ensure support quality.
Once the retention period ends, we securely and permanently delete that information or make it impossible to identify.
8. Your Rights and Controls
As a 999cb user, you have the following rights over your own information:
8.1 Right to Access
You can request at any time to find out what information we hold about you. We will provide this information within a reasonable timeframe.
8.2 Right to Correction
If any of your information is incorrect or incomplete, you can contact us to have it corrected. Some information can also be updated directly through your account settings.
8.3 Right to Request Deletion
In certain circumstances you may request that your information be deleted. However, we may be required to retain certain information for a specified period due to legal or regulatory obligations.
8.4 Right to Object to Processing
You may object to the processing of your information for specific purposes, particularly in the case of marketing communications.
To exercise any of the above rights, contact us at [email protected] or via 24/7 live chat.
9. Protection of Minors
999cb's services are intended only for those aged 21 or above. We do not knowingly collect or store any information from anyone under the age of 21.
An age verification process is followed at the time of account registration. If we become aware that we have inadvertently collected information from a minor, we will immediately delete that information and close the associated account.
If you believe a minor is using our platform, please let us know. For more details, visit our Responsible Gaming page.
10. Third-Party Services and Links
The 999cb website may contain links to or references of third-party services. In particular:
10.1 Payment Providers
bKash, Nagad, and Rocket are independent companies and have their own privacy policies. Their policies also apply when transactions are made through these services.
10.2 Game Providers
Various game providers including Pragmatic Play, Spribe (Aviator), JILI, and PG Soft operate their own gaming infrastructure. These providers may store necessary gaming data. 999cb is not responsible for their privacy practices.
11. Changes to This Policy
999cb may update this Privacy Policy as needed. For significant changes, we will:
- Publish a notice on the website
- Update the "Last Updated" date at the top of the page
- Notify registered users by email where applicable
Continuing to use 999cb's services after an update means you accept the revised policy. We recommend checking this page regularly.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, or if you wish to exercise any rights relating to your information, please contact us:
We will respond to your request as soon as possible. For more information, you can also visit our FAQ page or About Us page.